Refund policy

Return Window

We accept return requests within 30 days after the delivery date.

Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging, with all tags attached. Proof of purchase is required.

Non-returnable Items

For hygiene reasons, opened or used sleep masks and personal-use items may not be eligible for return unless they are damaged, defective, or incorrectly sent. Final-sale items are non-returnable unless required by applicable law.

How to Request a Return

Before sending any item back, email xiefan69@gmail.com with your order number, the item(s) you wish to return, and clear photos if the item is damaged, defective, or incorrect. We will provide return instructions and the applicable return address after reviewing your request.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable unless required by applicable law.

Refund Processing

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5-10 business days.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery at xiefan69@gmail.com and include your order number and photos.